Frequently Asked Questions

Select a topic from the dropdown menu below to get started or have a look through the general questions below. If you cannot find an answer to your question, please submit a support ticket.

Select category:    |    Or search:

Software Downloads

  1. Flash Player
  2. Adobe Acrobat Reader
  3. Internet Browsers
  4. Java


1. Flash Player

For ease of use and for performance, all our videos can only be viewed on the Internet using the free Adobe Flash plugin.

If Adobe Flash is not installed on your computer please download the free player from the Adobe site: Click here to download

Back to Top Back to top

2. Adobe Acrobat Reader

Some articles are only available to view with Adobe Acrobat Reader.

Please download the free reader from the Adobe site: Click here to download

Back to Top Back to top

3. Internet Browsers

Our site is best viewed in Internet Explorer and Firefox, which can be downloaded free below:

Internet Explorer: Click here to download

Firefox: Click here to download

Back to Top Back to top

4. Java

Our live chat applet requires that you have the free Java software installed on your computer:

Sun's Java© for Microsoft Windows©

To check if you already have Java installed, please click here.
Or to download and install this free software click here.

Sun's Java© for Macintosh©

For best performance, we recommend using Mac OS 10.4.x or later, running the latest version of Safari, and Java 1.5.0_07 (and above).

To download the latest version of Apple's Safari© for Mac OS X© click here
To download the latest version of Java click here


Please note: Java is not the same as JavaScript with Java. Java is an entire programming language developed by Sun Microsystems, while JavaScript is a scripting language that was introduced by Netscape.

JavaScript support is built into all modern browsers, while Java is a separate download application that must be downloaded and installed.

Back to Top Back to top